ITicketService.h

// SPDX-License-Identifier: LGPL-2.1-or-later OR GPL-2.0-or-later OR GPL-3.0-or-later OR LicenseRef-ImtCore-Commercial
#pragma once
 
// ACF includes
#include <istd/IPolymorphic.h>
 
// ImtCore includes
#include <imtdesk/ISupportTicket.h>
 
 
namespace imtdesk
{
 
 
class ITicketService: virtual public istd::IPolymorphic
{
public:
       virtual QByteArray CreateTicket(
                            const QString& title,
                            const QString& description,
                            ISupportTicket::TicketType ticketType,
                            ISupportTicket::TicketPriority priority,
                            const QByteArray& assigneeId = QByteArray(),
                            const QByteArray& conversationId = QByteArray(),
                            const QByteArray& messageId = QByteArray(),
                            ISupportTicket::Environment environment = ISupportTicket::ENV_PRODUCTION,
                            const QStringList& tags = QStringList()) = 0;
 
       virtual bool UpdateTicket(const QByteArray& ticketId, const ISupportTicket& ticket) = 0;
 
       virtual QByteArrayList GetTickets(
                            int statusFilter = -1,
                            int offset = 0,
                            int limit = -1) const = 0;
 
       virtual ISupportTicketUniquePtr GetTicket(const QByteArray& ticketId) const = 0;
};
 
} // namespace imtdesk