ISupportTicket.h

// SPDX-License-Identifier: LGPL-2.1-or-later OR GPL-2.0-or-later OR GPL-3.0-or-later OR LicenseRef-ImtCore-Commercial
#pragma once
 
// ACF includes
#include <iser/ISerializable.h>
 
 
namespace imtdesk
{
 
 
class ISupportTicket: virtual public iser::ISerializable
{
public:
       enum TicketType
       {
              TT_ACCESS_REQUEST,
              TT_SUPPORT_REQUEST,
              TT_FEATURE_REQUEST,
              TT_BUG_REPORT
       };
       I_DECLARE_ENUM(TicketType,
                            TT_ACCESS_REQUEST,
                            TT_SUPPORT_REQUEST,
                            TT_FEATURE_REQUEST,
                            TT_BUG_REPORT);
 
       enum TicketStatus
       {
              TS_OPEN,
              TS_IN_PROGRESS,
              TS_RESOLVED,
              TS_CLOSED
       };
       I_DECLARE_ENUM(TicketStatus,
                            TS_OPEN,
                            TS_IN_PROGRESS,
                            TS_RESOLVED,
                            TS_CLOSED);
 
       enum TicketPriority
       {
              TP_LOW,
              TP_MEDIUM,
              TP_HIGH,
              TP_CRITICAL
       };
       I_DECLARE_ENUM(TicketPriority,
                            TP_LOW,
                            TP_MEDIUM,
                            TP_HIGH,
                            TP_CRITICAL);
 
       enum Environment
       {
              ENV_DEVELOPMENT,
              ENV_STAGING,
              ENV_PRODUCTION
       };
       I_DECLARE_ENUM(Environment,
                            ENV_DEVELOPMENT,
                            ENV_STAGING,
                            ENV_PRODUCTION);
 
       virtual QByteArray GetId() const = 0;
 
       virtual void SetId(const QByteArray& id) = 0;
 
       virtual QString GetTitle() const = 0;
 
       virtual void SetTitle(const QString& title) = 0;
 
       virtual QString GetDescription() const = 0;
 
       virtual void SetDescription(const QString& description) = 0;
 
       virtual TicketType GetTicketType() const = 0;
 
       virtual void SetTicketType(TicketType ticketType) = 0;
 
       virtual TicketStatus GetStatus() const = 0;
 
       virtual void SetStatus(TicketStatus status) = 0;
 
       virtual TicketPriority GetPriority() const = 0;
 
       virtual void SetPriority(TicketPriority priority) = 0;
 
       virtual QByteArray GetAssigneeId() const = 0;
 
       virtual void SetAssigneeId(const QByteArray& assigneeId) = 0;
 
       virtual QByteArray GetReporterId() const = 0;
 
       virtual void SetReporterId(const QByteArray& reporterId) = 0;
 
       virtual QByteArray GetConversationId() const = 0;
 
       virtual void SetConversationId(const QByteArray& conversationId) = 0;
 
       virtual QByteArray GetMessageId() const = 0;
 
       virtual void SetMessageId(const QByteArray& messageId) = 0;
 
       virtual Environment GetEnvironment() const = 0;
 
       virtual void SetEnvironment(Environment environment) = 0;
 
       virtual QStringList GetTags() const = 0;
 
       virtual void SetTags(const QStringList& tags) = 0;
 
       virtual QString GetCreatedAt() const = 0;
 
       virtual void SetCreatedAt(const QString& createdAt) = 0;
 
       virtual QString GetUpdatedAt() const = 0;
 
       virtual void SetUpdatedAt(const QString& updatedAt) = 0;
 
       virtual QString GetResolvedAt() const = 0;
 
       virtual void SetResolvedAt(const QString& resolvedAt) = 0;
};
 
typedef istd::TUniqueInterfacePtr<ISupportTicket> ISupportTicketUniquePtr;
 
} // namespace imtdesk